Terms and Conditions
Last updated September 2026
By completing your booking on the eBeds Portal, ("eBeds Group", "eBeds", "we", "us", "our"), you agree to these Terms and Conditions. Please read them carefully before confirming your reservation.
1. About Our Service
eBeds Group is a booking platform only. We connect you with accommodation providers but we are not the hotel, property owner, or service provider. The service is provided directly with the accommodation provider you book.
2. Your Booking
Age Requirement: You must be at least 18 years old to make a booking.
Booking Confirmation: Once you complete payment, you will receive a booking confirmation via email. Please check all details carefully.
Accuracy: You are responsible for ensuring all guest information, dates, and special requests are accurate at the time of booking.
3. Pricing and Payment
Prices: All prices displayed are live and dynamic and may include taxes and fees. The final price shown at checkout is what you will pay.
Payment: Payment is processed securely through our platform. By completing your booking, you authorize the charge to your payment method.
Currency: Prices may be displayed in various currencies. Exchange rates are indicative and the final amount charged may vary slightly based on your bank's conversion rate.
4. Cancellation and Refund Policy
Each property and each booking sets its own cancellation policy. You will see the specific cancellation terms for your booking before you confirm payment:
- Cancellation deadlines vary by property (e.g., 48 hours, 7 days before arrival, 30 days before arrival or non-refundable)
- Refund amounts depend on when you cancel relative to the deadline.
- Non-refundable rates cannot be cancelled for a refund. Nor can the booking details be amended or changed.
- No-shows result in full charges.
You must accept the property's cancellation policy before completing your booking.
To request a cancellation, contact us through our customer service channels or manage your booking online.
5. Changes to Your Booking
Changes to dates, room types, or guest numbers are subject to availability and the property's cancellation policies. Additional charges may apply. Contact customer service to request changes.
6. Liability and Responsibilities
Property Responsibility: The accommodation provider is solely responsible for:
- The condition, safety, and cleanliness of the property
- All services, amenities, and facilities offered
- Any incidents, injuries, losses, or damages that occur at the property
- Compliance with local laws and regulations
- Accuracy of property descriptions and photos
eBeds Responsibility: As a booking platform, we:
- Facilitate the booking process between you and the property
- Process payments on behalf of properties
- Provide customer service support for booking-related queries
- Are NOT responsible for the quality, safety, or accuracy of accommodations
You acknowledge that:
- We make no warranties about the properties listed on our platform
- We are not liable for any issues with your accommodation, stay, or services
- Any disputes with the property must be resolved directly with them
- We cannot guarantee property availability, even after booking confirmation
7. Your Conduct
You agree to:
- Provide accurate and complete information
- Comply with the property's house rules and policies
- Treat the property and its staff with respect
- Not use our platform for any unlawful purpose
8. Reviews and Content
If you submit reviews, photos, or other content, you grant us a non-exclusive license to use, display, and share this content. You confirm that your content is accurate and does not violate any third-party rights.
9. Third-Party Services
Our platform may integrate third-party services (e.g., payment processors, mapping services). Your use of these services is subject to their own terms and conditions. We are not responsible for third-party services.
10. Personal Information
We collect and process your personal information in accordance with our Privacy Policy. By making a booking, you consent to this processing.
11. Changes to Terms
We may update these Terms and Conditions at any time. Material changes will be indicated on our website. Continued use of our platform after changes constitutes acceptance of the new terms.
12. Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or engage in fraudulent activity.
13. Limitation of Liability
To the maximum extent permitted by law:
- Our service is provided "as is" without warranties of any kind
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability to you shall not exceed the amount you paid for your booking
- We are not responsible for property cancellations, overbooking, or unavailability
14. Disputes and Chargebacks
Disputes: Please contact our customer service first to resolve any booking issues. We will work with you and the property to find a resolution.
Chargebacks: Initiating a chargeback without first attempting to resolve the issue through customer service may result in account suspension.
15. Governing Law
These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
16. Contact Us
For booking support, cancellations, refunds, or any questions:
eBeds Group Customer Service